(4.6 / 5)2340+ Ratings
Tuya Reviews
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Feb 19, 2023
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Tuya Customer’s Q&A
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Tuya FAQs
What is the shipping and return policy for Tuya?
Tuya uses Easy Parcel for all local orders in Malaysia. Delivery times for West Malaysia are estimated to be 3-7 working days, while delivery times for East Malaysia are estimated to be 7 days and above, depending on weight and location.
What are Tuya’s terms and conditions for returns and refunds?
To be eligible for return, customers must try the new pillow for at least 7 nights to allow their body time to accommodate to the pillow.
What payment methods are available?
Tuya offers various payment methods, including credit card/online banking via PayPal, and iPay88.
How can I purchase an order on the Tuya website?
Customers can add products to their cart, continue shopping, or proceed to checkout. They will need to fill in their shipping address, choose their payment method, reconfirm their billing details, and agree to the terms and conditions before confirming their order.
How long does delivery usually take?
Delivery usually takes 3 to 7 working days.